Shipping Policy

At Zunael, we’re committed to getting your order to you safely and reliably. Every order is carefully processed and prepared before being handed over to our delivery partners.

Order Processing

Orders are typically dispatched within 1–2 business days after your payment has been successfully received.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times

After dispatch, orders typically arrive within 7–12 business days.

Please keep in mind that delivery times are estimates and may vary depending on your location, local delivery services, customs processing, and other circumstances outside of our control.

Estimated timeframe:

• Processing & dispatch: 1–2 business days

• Delivery after dispatch: 7–12 business days

During particularly busy periods, such as holidays or major sales events, delivery may take slightly longer.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation containing your tracking information, when tracking is available for your shipment.

Please allow some time for tracking information to update after your package has been dispatched, as it may take up to 48 hours for the first scan to appear.

Delayed Orders

While we do everything we can to ensure your order arrives within the estimated timeframe, occasional delays can occur due to circumstances outside our control, including carrier delays, customs processing, severe weather, or increased shipping volumes.

If your order has not arrived within the expected delivery timeframe, please contact us and we'll be happy to help you check on its status.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. We’ll do our best to update your address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the shipping process.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery address and with household members, neighbours, or your building's reception where applicable.

If you still cannot find your package, please contact us so we can help investigate the situation with the shipping carrier.

Damaged Orders

We take care when preparing your order to help ensure it arrives safely.

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging. We’ll review the situation and work with you to find an appropriate solution.

International Orders

For international deliveries, customs duties, import taxes, VAT, or other fees may apply depending on your country.

Any applicable charges imposed by your local customs authority are the responsibility of the customer unless otherwise stated at checkout.

Customs processing can also occasionally extend delivery times.

Contact Us

If you have any questions about your order or shipping, our customer support team is here to help.

Store: Zunael
Email: zunael@outlook.com

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Thank You for Choosing Zunael

We truly appreciate your support and every order placed with Zunael. We’re committed to providing a smooth and reliable shopping experience from checkout to delivery.